App Features
New Feature: Chat With Your Cleaner, Right in the App
Leave a note instead of making a call. Here's how in-app chat with your provider works, and why it beats trying to coordinate over the phone.
Some instructions are too fiddly for a phone call and too important to forget — where the spare key is, which products not to use on a certain surface, what to leave alone entirely. In-app chat exists for exactly that.
Leave a note. Skip the call.
Message your provider directly in the app before, during, or after a booking — a quick note about access, a question about timing, anything that's easier written than spoken.
Always on record
Unlike a phone call, every message is logged in the app. If there's ever a question about what was agreed, it's there in writing, not relying on memory.
Both sides benefit
Providers get clarity before they arrive; customers get a direct line without sharing a personal phone number.
Quick answers
Q: Is in-app chat available before a booking is confirmed?
A: Messaging opens once a booking is confirmed, so you have a direct line to your specific provider rather than a general enquiry inbox.
Q: Does the provider see my phone number through chat?
A: No — messages stay inside the app, so personal phone numbers aren't shared on either side.
Small detail, big difference to how a booking actually feels. Join the Klina waitlist to be first in line.
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Be first in line when Klina launches.
Verified cleaners, protected payments, recurring care — join the waitlist and we'll let you know the moment Klina goes live in your area.
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